Return & Refund Policy

Return & Refund Policy – The Bennett Family

Last updated: March 22, 2026

At The Bennett Family, we are currently offering our final collection. Please read this policy carefully before making a purchase.

By placing an order, you agree to the terms below.

Returns

Deadline

You have 30 days from the date of delivery to request a return.

Requests submitted after this period will not be accepted.

Conditions

To be eligible for a return, items must be:

  • Unworn and unused
  • In original condition
  • With original packaging and tags

Items that do not meet these conditions may be rejected.

Hygiene Exceptions

For hygiene and safety reasons, the following items cannot be returned:

  • Underwear
  • Lingerie
  • Tights
  • Personal care items

Starting a Return

To initiate a return, please email:

📧 [INSERT YOUR EMAIL]

Include:

  • Your order number
  • Reason for return
  • Clear photo (if item is damaged or incorrect)
  • Your contact details

We will provide further instructions after reviewing your request.

Refunds

Procedure

Once your return is received and inspected:

  • You will receive an email confirming approval or rejection
  • If approved, your refund will be processed to your original payment method

⏱️ Please allow up to 30 days for the refund to appear

Delayed Refunds

If you have not received your refund after 30 days:

  1. Check your bank account
  2. Contact your payment provider
  3. Still nothing? Email us at:
    📧 [INSERT YOUR EMAIL]

Return Costs

  • Return shipping costs are the responsibility of the customer
  • Returns must be shipped to our international return facility

💡 Costs typically start from €20, depending on your location

We strongly recommend using Track & Trace, as we are not responsible for lost returns.

Defective or Incorrect Items

If you receive a defective or incorrect product:

  • Contact us immediately with photos
  • We will send a replacement free of charge

If the issue occurs again, you are entitled to a full refund

Order Cancellation

Due to our automated processing system:

  • Orders cannot be cancelled once placed

Please double-check your details before completing your order.

Important Notice (Final Sale Context)

As part of The Bennett Family’s closing collection:

  • Stock is limited and may not be restocked
  • Exchanges may not always be possible
  • Refunds are subject to inspection and approval

Contact

For any questions, please contact:

📧 [INSERT YOUR EMAIL]